Enrolment for this program is currently closed. The curriculum and eligibility below are the current syllabus. Join the waitlist and we'll contact you as soon as the next batch opens.
Retail Banking Career Program
A live-online certification covering retail banking operations, KYC, liability products and relationship management — built for candidates who want flexibility without losing job-readiness.
Five weeks of live, instructor-led online sessions six days a week — 24 training days and 72 contact hours across four modules. Banking Fundamentals covers how Indian banking is structured, the RBI and regulatory basics every branch employee is expected to know, and the account and product types a customer will ask about. Operations & Compliance is the day-to-day of a branch: KYC and AML checks, cash and non-cash transactions, and the documentation standards that audits are run against. Sales & Relationship Management covers cross-sell and up-sell, handling objections, and a walkthrough of the CRM tools branches use. Placement Readiness closes the program with resume building, mock interviews and group-discussion practice — the three rounds most private-bank hiring processes actually use.
Sessions are live, not recorded: bank-simulated case studies and role-plays run in the session, and the soft-skills and interview-readiness track runs alongside the modules so that placement preparation is not left to the final week.
What You'll Be Qualified For
- Relationship Officer – Retail Banking
- Customer Service Officer – Branch Banking
- Sales Officer – Liabilities
- Banking Operations Associate
Program Curriculum
Module 1
6 Days · 18 Hours
Banking Fundamentals
- Indian banking structure
- RBI & regulatory basics
- Types of accounts & products
Module 2
6 Days · 18 Hours
Operations & Compliance
- KYC/AML
- Cash & non-cash transactions
- Documentation standards
Module 3
8 Days · 24 Hours
Sales & Relationship Management
- Cross-sell & up-sell
- Objection handling
- CRM tools walkthrough
Module 4
4 Days · 12 Hours
Placement Readiness
- Resume building
- Mock interviews
- Group discussion practice
Who This Program Is For
For graduates aged 21 to 27 with at least 50% in 10th, 12th and degree, a continuous full-time education record with no gaps, and a valid PAN and Aadhaar — the screening criteria private banks apply to fresher hires. It suits candidates outside Chennai, or those who cannot attend a centre daily, who still want a structured, instructor-led program with a placement drive rather than a self-paced course.
How Placement Support Works
Placement support runs through the program. The final module is Placement Readiness — resume building, mock interviews and group-discussion practice — and the batch goes into a dedicated placement drive with partner banks at the end. Partners listed for this program include Axis Bank, City Union Bank, IDFC First and Utkarsh Small Finance Bank.
Frequently Asked Questions
How do I enrol?
Use the Enrol Now button on this page. A counsellor will call to confirm your eligibility and the next batch dates before anything is paid.
Is this fully online?
Yes — every session is live online, six days a week, with case studies and role-plays run in the session. You need a stable internet connection and a laptop or desktop.
How is this different from the classroom program?
Same curriculum, delivered live online over five weeks instead of six. The classroom track adds a branch-floor simulation lab, in-person mentoring and on-campus interview drives at the Chennai centre; the online track is for candidates who cannot attend in person.
What is the fee?
The fee is shared during your counselling call.
Do I get a certificate?
Yes — a Certificate of Completion from AKROS Solution, with a certificate ID that employers can verify online.