Refund & Cancellation Policy

This Refund & Cancellation Policy sets out the terms that apply to fees paid to AKROS Solution and to the cancellation of a learner's enrolment.

The policy is intended to give learners clarity before they pay, while accounting for the costs AKROS Solution commits to on enrolment — trainer allocation, batch planning, learning resources, administrative processing and other program-related arrangements — which are incurred whether or not a learner goes on to attend.

All fees paid to AKROS Solution are non-refundable from the moment of payment. This includes, without limitation:

• Registration feeNon-refundable
• Program or course fee, whether paid in full or in instalmentsNon-refundable
• Any instalment, part-payment or advance towards a programNon-refundable
• Any other fee or charge paid to AKROS Solution in connection with a programNon-refundable

Fees remain non-refundable regardless of when a cancellation request is made. A learner's decision not to join, to withdraw, or to stop attending does not create any right to a refund.

Fees are also non-transferable to another person. Where a refund is offered at AKROS Solution's discretion under Section 6 or Section 9, the GST component is refunded or adjusted along with the base fee in accordance with applicable tax law.

For the purpose of this policy, a program is considered to have commenced from the date and time of the first scheduled training session.

Because fees are non-refundable from the moment of payment, the commencement date does not affect refund eligibility. A learner's non-attendance, late joining, absence from the first session, or failure to access the online training platform will not entitle the learner to a refund, credit or extension of the program.

A learner who wishes to withdraw from a program should notify AKROS Solution in writing, by email to support@akrossolution.com, so that their seat can be released and their records updated.

The request should include the learner's full name, enrolled program and batch, and the payment reference or transaction ID used at the time of enrolment. AKROS Solution will send a written acknowledgement of receipt, normally within 2 business days.

Notifying AKROS Solution of a cancellation withdraws the learner from the batch but does not entitle the learner to a refund of any fee paid, in line with Section 2. Any instalment that has already fallen due at the time of cancellation remains payable.

Verbal requests made to trainers, mentors, counsellors or other staff members will not be treated as formal cancellation requests unless acknowledged through the designated channel above.

Although fees are non-refundable, AKROS Solution may, at its discretion, allow a learner to transfer their enrolment to a subsequent batch of the same program in exceptional circumstances. Such transfer will:

• Be subject to batch availability
• Require approval from AKROS Solution
• Normally be permitted only once
• Not be treated as a refund
• Be subject to any applicable difference in program fees

Approval of a batch transfer will be considered on a case-by-case basis and is not an automatic entitlement.

If AKROS Solution cancels a program before or after commencement due to operational, regulatory or other circumstances, the learner may be offered:

• Transfer to another available batch; or
• A refund of the applicable program fee, as determined by AKROS Solution

Where the program cannot reasonably be continued or transferred, AKROS Solution will communicate the applicable refund arrangement to affected learners. This is the only circumstance in which a refund is offered as a matter of course.

Where a program includes placement assistance or career support, such support does not constitute a guarantee of employment, selection, salary, employer, role or joining.

Placement decisions are made by prospective employers based on their own eligibility criteria, interview performance, assessments, business requirements and other factors. Therefore, non-selection by an employer, rejection in an interview, delay in receiving an offer, or dissatisfaction with available job opportunities will not make the learner eligible for a refund of any fee paid.

Where a learner's enrolment is terminated by AKROS Solution due to serious misconduct, fraud, misrepresentation, harassment, disruptive behaviour, violation of the learner code of conduct, or other serious policy violations, no fee paid will be refunded and any instalment already due remains payable. Any such decision will be subject to applicable law and the terms communicated to the learner at the time of enrolment.

AKROS Solution may consider requests arising from exceptional circumstances on a case-by-case basis. Such consideration is entirely at AKROS Solution's discretion, does not create any right to a refund, and supporting documentation may be requested where appropriate.

Where AKROS Solution approves a refund under Section 6 or Section 9, it will be processed within 7–15 business days from the date of approval and will normally be made through the original payment method used by the learner. Payment gateway, banking or other non-recoverable transaction charges may be deducted from the amount refunded, and the learner will be informed of any such deduction. Actual crediting time may vary depending on the learner's bank or payment service provider.

By enrolling in an AKROS Solution program and making payment of any fee — including the registration fee — the learner acknowledges that they have read, understood and accepted this Refund & Cancellation Policy, and specifically that all fees paid are non-refundable.

AKROS Solution reserves the right to amend this policy from time to time. The applicable policy will be the version communicated to the learner at the time of enrolment, subject to applicable law.

AKROS Solution
Email: support@akrossolution.com
Website: akrossolution.com